Privacy Policy

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Refund/Cancellation Policy

The Refund Cancellation Policy has to be followed by every user using YesPustak The policy highlights following points :-

Yuvraj Education Services Pvt ltd will refund every single amount if its under the refunding policy as per the company’s policy.

Purchasing eBook (Digital Content):

  • Customers can apply for refunds within 48 hours after buying the eBook. If the customer has downloaded an e-book even before 48 hours, then the order will not be canceled and no refund of it will be given.

eBooks Refund and Cancellation:

  • Before you go ahead and purchase any eBook from YesPustak, we encourage you to go through the sample chapters provided and make sure the material of the eBook is as per your expectation.

  • YesPustak will not be able to Cancel, Refund or Replace the downloaded eBooks due to the electronic nature of the content, though we can re-issue the same eBook in case you receive it in damaged condition.

  • eBooks you purchase from YesPustak are eligible for return and refund if we receive your request within 48 hours of the date of purchase.

  • If an ebook does not perform as described, you may return it for a refund at any time.

  • When a refund is granted, we'll remove access to the eBook and your money will be returned.

Re-Downloading:

  • If an ebook becomes corrupted or requires replacement during the normal course of use, you can re-download it from your YesPustak account.

  • Refunds will not be granted in situations of purchase abuse.

Collection of personally identifiable information



Yuvraj Education Services private Limited is the sole owner of the information collected on Yes Pustak. Yes Pustak collects personally identifiable information from our users at several different points on our Website/application, If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and billing address) and financial information (such as credit card/debit card number, expiration date)cell phone etc We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
YES Pustak will collect information generated by its webserver a for the purpose of assessing the technical performance of its systems and to enhance service levels. From time to time, we may also request and you may choose to provide us with personally identifiable information through the use of the Website or through email addresses available from our Website. If you do not provide us with the personally identifiable information that we request, we may not be able to properly assess your request for service and the level of service we can provide you may be reduced to the extent that you do not provide us with relevant information.

Use and Disclosure of Information We will use personally identifiable information you provide to us for the purpose of providing you with the service or product that you have requested. We do not share personally identifiable information with third parties. We will not sell, rent, trade, share, reveal or disclose any of your personally identifiable information, unless you have specifically requested that we do so; we deem it necessary to provide you with services you have requested; required to disclose personal data in response to lawful requests by public authorities as required by law, such as to comply with a subpoena, bankruptcy proceedings, or similar legal process; our terms and conditions state that we will; when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; or We have reason to suspect that unlawful activity has been, is being or may be engaged in and the use or disclosure of your personally identifiable information is a necessary part of our investigation of the matter or in reporting our concerns to relevant persons or authorities.

Analytics/Log files

As is true of most web sites, application we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and click stream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.
Changes to Privacy Policy
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page prior to the change becoming effective. The kind of information Yes Pustak collects Data that we might store when you visit our website, before you sign up as a member of Yes Pustak Information Purpose Lawful basis IP address We detect and store your IP address [definition] whenever you visit Yes Pustak Geo-Location customisation
Legitimate interests.
 If we know your IP address, we can customise your experience on Yes Pustak so that we will display content to you that is relevant to your location. For example, we’ll show you bestseller lists, and offer you topical new titles that are relevant to your location. Additionally, we are required under many of our supply agreements to take note of visitors’ IP addresses in order to keep promises we’ve made to book publishers that we will restrict the sale of their ebooks so that they are only offered for sale in those territories for which each publisher has permission to sell those ebooks.Cookie Information Referring URL Unique identifier Sales referral attribution Shopping cart contents Customised recommendations
Legitimate interests
Cookies enable us to keep track of what you've put in your shopping cart and remember who you are when you return to our site. Cookies enable us to meet our contractual obligations to make payments to third parties when a product is purchased by someone who was referred to our website from a site operated by those parties.
Further data that we might store after you’ve signed up.

Information
Purpose
Lawful basis
Titles of the ebooks that you have bought or shown an interest in, including:
Titles you have bought from us
Titles you have clicked on
Words or phrases you’ve searched for
Titles you add to your wish list
Titles you’ve added to the shopping cart but have not yet bought
Subject categories of ebooks you’ve bought or shown an interest in
This enables us to keep a proper record of your ebooks, so they will always be accessible to you after you’ve bought them.
We keep your wish-list up to date on your behalf.
And the information helps us to make useful reading suggestions.
Legitimate interests
We act as custodians of the ebooks you’ve bought from us and accordingly we maintain your “eBook shelf” and wish list for your future access and use.
In our role as a recommendation service, we use this information to provide you with useful advice about what to read.
If you put an ebook in your shopping cart and then don’t buy it, we might remind you about that next time you visit, or notify you within our apps or via email.
Personal details, including:
your name,
address,
phone number,
email address,
username
website login password,
credit/debit card numbers,
expiry dates and CVV codes,
the history of your financial transactions with us, and any correspondence you conduct with us.
This information is collected to enable us to protect the security of your YES Pustak account and your credit cards, to quickly process your card payments, and in order to conduct normal day-to-day business with you. Legitimate interests. It is necessary for us to collect and hold this information to make your experience at Yes Pustak simple and efficient, and for us to be able to contact you as our customer in the normal course of business. For each browser session when you log in to your account at Yes Pustak we store the following information: Your IP address Browser Version number Color Depth (a number that describes how colours are displayed on the screen) CPU (the central processing unit in your computer or device. Sometimes called the “brains” of the computer.) Date and time of your visit Device Type (Whether your device is a computer, tablet) Flash Version, Installed Fonts, JavaVersion,MimeTypes,OS,OsVersoin,Installed Browser Plugins,Screen resolution of your device (dimensions),SilverLightVersion,System Language,Time zone,User Agent,Date and time of any ebook downloads,To customise your experience at Yes Pustak Legitimate interests. For example, we’ll show you bestseller lists, and offer you topical new titles that are relevant to your location. And knowing the type and dimensions of your device enables us to display our content in a more pleasing way. We are obliged under our supply agreements with book publishers to take note of visitors’ geographic location in order to keep promises we’ve made to book publishers that we will restrict the sale of their ebooks so that they are only offered for sale in those territories for which each publisher has permission to sell those ebooks. We are obliged under our supply agreements with book publishers to impose limits on the frequency with which users download a given ebook. Tracking the date and time of your ebook downloads enables us to comply with these obligations. Cookies Our site uses cookies to keep track of your visits to our app. A cookie is a small file that can be stored by your browser on your device's hard drive. We may use these to do a number of things: We use cookies to deliver content specific to your interest and to save your password so that you don't have to re-enter it every time you visit our site. Cookies help us to recognise when you next visit our app and note the recommendations displayed to you. This allows us to tailor the service we provide to your preferences. What Are Cookies? Yes Pustak places tiny text files called cookies onto your computer, tablet or mobile device. This is standard practice for almost all websites/ application Cookies are not harmful to your device and are an essential part of online shopping.on e-commerce portal They allow us to give you a more efficient customer experience.
How is the information used?
We use your personal information to:
Help us provide personalized features
Tailor our sites, applications to your interest
To get in touch with you when necessary
To provide the services requested by you
To preserve social history as governed by existing law or policy Generally, we use anonymous traffic information to:
Remind us of who you are in order to deliver to you a better and more personalized service from product offering, advertising and editorial perspectives;
Recognize your access privileges to our Websites, mobile sites
Make sure that you don't see the same ad repeatedly Help diagnose problems with our server
Administer our websites, track your session so that we can understand better how people use our app/interfaces
With whom will your information be shared?
We will not use your financial information for any purpose other than to complete a transaction with you. We do not rent, sell or share your personal information and we will not disclose any of your personally identifiable information to
third parties unless:
To provide products or services you've requested
To help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of SPH's terms of use or to defend against legal claims
Special circumstances such as compliance with subpoenas, court orders, requests/order, notices from legal authorities or law enforcement agencies requiring such disclosure. Policy Updates We reserve the right to change or update this policy at any time by placing a prominent notice on our site. Such changes shall be effective immediately upon posting to this site. Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies" and we obtain certain types of information when your Web browser accesses Yes Pustak or advertisements and other content served by or on behalf of Yes Pustak on other Web sites. We may also receive/store information about your location and your mobile device, including a unique identifier for your device. We may use this information for internal analysis and to provide you with location-based services, such as advertising, search results, and other personalized content. Alerts We may alert you by email or phone (through sms/call) to inform you about new service offerings or other information which we feel might be useful for you. How Long Do We Retain User Data? Currently, we plan to retain user data while an account is active and for at least three years afterward. We may alter this practice according to legal and business requirements. For example, we may lengthen the retention period for some data if needed to comply with law or voluntary codes of conduct. Unless otherwise prohibited, we may shorten the retention period for some types of data if needed to free up storage space Once the book is bought @ YPP On YES Pustak device will be a users prop. For a lifel-time but provided that the content can be used only on YES Pustak device and not on any other formats/devices